Data We Collect and Why We Hold It
When you open an account, we collect your name, contact details, date of birth and the credentials you choose. Every deposit and withdrawal you make — whether through bKash, Nagad or Rocket — generates a transaction record that we keep for account verification and fraud prevention.
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We also log device type, IP address and session activity so we can spot unusual access patterns and keep your wallet safe. If you reach our support team, any messages you send become part of your account history. We do not sell your personal data to
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third parties for marketing. Data is shared only where it is necessary for payment processing, identity checks, or where we are required to do so by applicable law. Retention periods vary by data type: account records are kept for as long as your account is active
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and for a period after closure as required under the laws of eligible regions. Payment transaction logs — including bKash, Nagad and Rocket records — are retained to satisfy financial record-keeping obligations. You can request a copy of the data we hold, ask us to correct
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errors, or ask us to delete data where deletion is legally permitted. Availability of these rights depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.